Terms of Service

Effective Date: January 1, 2025

Welcome to Etholuma and its domain etholuma.com. These Terms of Service govern your use of our professional leadership training and related offerings. By engaging with our platform or services, you agree to comply with these terms.

1. General Information

Our principal place of business is located at 301 Front St W, Toronto, ON M5V 2T6, Canada. You may contact us by phone at +14168691674 or via our contact form. Our Business ID is 432559027.

2. Scope of Services

Etholuma offers the following categories of offerings:

Professional Services: Customized training sessions, workshops, and consultancy.
Info Products: Digital materials such as e-books, pre-recorded courses, and downloadable guides.
Physical Goods: Printed manuals, training kits, and branded merchandise.

3. Service Engagement

All service bookings are confirmed upon receipt of payment. Details regarding session format, schedule, and materials will be provided in your confirmation email.

3.1 Rescheduling

Clients may request to reschedule a service engagement up to 7 calendar days prior to the original date. Rescheduling requests made within 7 days of the scheduled date may not be accommodated due to logistical constraints.

3.2 Service Reimbursement Policy

Etholuma is committed to client satisfaction. If you request a reimbursement within 48 hours of payment for a service and no preparatory work has commenced, we will issue a full refund. After this period, services are non-reimbursable due to resource allocation and instructor preparation. Requests must be submitted via our contact form. Approved reimbursements will be credited to the original payment method within 14 business days.

4. Info Product Reimbursement Policy

For digital products, you may request a reimbursement within 14 calendar days of purchase provided no downloadable content has been accessed or streamed. To initiate a request, contact us via our contact form with proof of non-access. Once approved, we will issue a refund to the original payment method within 14 business days. After 14 days or following any access, all sales are final.

5. Physical Goods Reimbursement Policy

You may request a reimbursement for physical goods within 30 calendar days of receipt. Items must be unused, in original packaging, and in resalable condition. To start the process, contact us via our contact form. You will be responsible for shipment to 301 Front St W, Toronto, ON M5V 2T6, Canada. Upon inspection, we will reimburse the product price, excluding inbound shipping fees, to the original payment method within 21 business days.

6. No-Reimbursement Exceptions

Certain bespoke services, special events, and personalized coaching sessions are expressly non-reimbursable due to the customized nature of the service and pre-allocation of expert resources. Any such exception will be clearly stated at the point of sale.

7. Modifications to Terms

Etholuma may update these Terms of Service. Revised terms take effect upon posting at etholuma.com. Your continued use of our offerings constitutes acceptance of the updated terms.

8. Contact Information

For questions regarding these Terms, please reach out via our contact form or by phone at +14168691674.